On the Road to Emmaus, Jesus’ strategy is to walk alongside the followers for a long while, allowing them to tell their whole story. Similarly, matching the pace of someone else and demonstrating that we are truly listening, even though it may be hard to relate is a way to show that they are valued.
In John 14 Thomas is quite concerned that he will not find the way to God on his own. Jesus provides reassurance that the journey of faith does not depend on whether we can see or understand God's directions. Rather, it depends on our ongoing relationship with Jesus Christ and our willingness to trust him step-by-step.